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Closing Date: 8th February 2018


Success Human Resource Centre Pte Ltd
Customer Service Executive (Contact Centre - Bank)

Salary: 2300.00

  • Customer Service Executive (Contact Centre - Bank)
  • Raffles Place (Bank)
  • 1 Year Contract (Subject to renewal/ conversion to permanent staff)
  • $2300 - $3200 nego /month + Allowance (based on qualifications and experience)

 

Job Description

  • Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services.
  • Respond to customers’ queries and concerns with the aim of achieving first call resolution.
  • Follow up promptly with customers to resolve issues.
  • Provide customers’ feedback to respective business partners in order to improve customer experience.
  • Introduce and educate customers on the self-service/automated banking channels.
  • Perform after- call administration work.

 

Period:

  • 1 Year Contract (Subject to renewal/ conversion to permanent staff)

 

Location:

  • Raffles Place (Bank)

 

Working Hours:

  • Mon to Sun (5 days including weekends / PH)
  • 8 hours per shift (24 hours call centre)

 

Salary:

  • $2300 - $3200 nego /month + Allowance (based on qualifications and experience)

 

JOB REQUIREMENTS

  • Min Diploma holder
  • Preferably with customer service experience
  • Positive working attitude with a high degree of initiative and drive
  • Excellent communications and interpersonal skill
  • Able to speak and write good English
  • A good team player with a passion towards providing quality customer service.
  • A strong service mindset and ability to take ownership to deliver excellent service at all times is essential.
  • Able to work independently and commit to work on rotating shifts and public holidays.
  • Must be comfortable to do 24/7 shifts.


 

Interested applicants, kindly email your detailed resume (MS Word format is preferred):
tracy@successhrc.com.sg (Reg No: R1107390)

 

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

 

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
1 Sophia Road, Peace Centre,
#06-23/29 Singapore 228149
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg





 
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