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Closing Date: 9th February 2018
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The Privé Group
Reservations/Guest Relations Officer (Full Time/Part Time)

Salary: 0.00

Responsibilities:
  • Review and streamline procedures and systems as well as develop and implement effective customer service strategies
  • Consistently offer professional, friendly and engaging service
  • Manage all customer enquiries and ensure response to all queries and monitor flow of dining venues and recommend ways to increase revenue
  • Take lead in any service recovery that may arise
  • Communicate all pertinent information to the respective groups
  • Ensure Brand, Service and Safety standards and procedures are strictly adhered to
  • Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue
  • Complete managerial tasks such as scheduling, payroll, performance management and coaching
  • Control all reservations and working closely with Front of House and Events team to ensure special handling of VIPs arrival, corporate clients and loyal customers
  • Ensuring all on-day reservations are blocked and confirmation are sent out timely on the daily basis
  • Preparation of reports such as Daily return customers, Daily VIPs list, Daily Reservations list
  • Ability to upkeep and familiarize with any special promotions/offers
  • Actively seek feedback to further enhance day-to-day operations

Remuneration:
  •        Competitive basic salary
  •        Performance related bonus
  •        Indivudual sales performance incentives
  •        Training and career progression
  •        Medical benefits
  •        Health insurance
  •        Staff meal provided while on duty
  •        Staff discounts
  •        Annual leave
  •        Birthday leave
  •        Long service award

 *Singaporeans only.

 Interested applicants are invited to email your detailed resume stating current and expected salary with a recent photograph to:

 Human Resource Department

Privé Group Pte Ltd
20 Anson Road 
#05-01 
Singapore 079912

 Email: jobs@prive.com.sg

 We regret to inform only shortlisted candidates will be notified





 
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