Illumina Singapore Pte Ltd
Closing Date: 12th February 2018
Technical Applications Scientist (Software & Bioinformatics), Singapore

Salary: 0.00

Do you want to make a difference? Illumina’s mission is to improve human health by unlocking the power of the genome. If that inspires you, let’s talk. We’ve built a culture fueled by innovation, collaboration and openness, and established ourselves as the global leader in DNA sequencing and array-based technologies. Our people and our technology change lives by driving advancements in life sciences, oncology, reproductive health, agriculture and other emerging markets. Life at Illumina is about working with teammates who are deeply passionate about what we do, because we know that our work has the power to improve lives. We’re an established company with a track record of phenomenal growth. Just check out our investor events and presentations to learn about our financial accomplishments. Our growth isn’t just in financials, we’ve been busy hiring the best and the brightest. Perhaps that’s why MIT has ranked Illumina near the top of its World’s Smartest Companies each of the last three years. If you thrive in a brilliant, fast-paced, and mission-driven environment, Illumina is the place for you. Join the journey of a lifetime. Join Illumina.

Basic Function and Scope of the Position:

Provides technical direction and support to and colleagues on Illumina's software tools and analysis applications with a focus on BaseSpace Sequence Hub Instrument Control Software, Sequencing Analysis Viewer, GenomeStudio and other Bioinformatics’ applications. Serves as customer contact on technical and service-related problems. Demonstrates uses and advantages of products. Works closely with sales and marketing, QA/QC, research and development to address customer concerns, determine corrective action and customer follow-up. May be responsible for a designated region.

Tasks and Responsibilities:

  • Professionally, efficiently and conclusively triage, troubleshoot and resolve customer’s technical complaints and questions
  • Troubleshoot independently a variety of issues related to pipeline software and system performance.
  • Collaborate with colleagues to ensure efficient and timely support for our customers
  • Assist customers with and provide analysis of customer data
  • Visit customer sites for training or troubleshooting purposes when required
  • Assist customers with the design and interpretation of genotyping and “Next-Generation” sequencing experiments 
  • Provide technical guidance regarding the choice and use of the appropriate Illumina product to existing and prospective customers 
  • Triage and dispatch
  • Log and manage customer issues using Illumina’s issue-tracking database
  • Capable to write technical documentation within specialty and identify topics for these.
  • Identifies, initiates, and leads internal projects.
  • Participate in inter-organizational projects as technical resource and provides TS feedback

All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Education:

  • Ph.D./ M.S or B.S. plus previous relevant lab experience in molecular biology, genetics, bioinformatics or related field

Preferred Experience:

  • Hands-on laboratory experience using, developing or troubleshooting a wide range of molecular biology protocols such as PCR, sequencing, gene expression analysis, genotyping, and related procedures with a bias towards Software & Bioinformatics.
  • Excellent analytical, problem solving and interpersonal skills required
  • Outstanding written and verbal communication and training skills a MUST
  • Experience working in any service role desired
  • Good working knowledge of Microsoft Excel and Outlook required
  • Must be very detail oriented

Other Desirable Experience:

  • Previous bio-tech experience in the life science industry in a direct external customer support role
  • Excellent understanding of software & bioinformatics/genetics, sequence alignment algorithms or related disciplines
  • Experience with scripting languages (e.g. Perl, PHP), preferably in a Unix/Linux environment
  • Experience with common software toolkit a plus
  • Basic experience in software installation on Unix
  • Demonstrated written and verbal communication and training skills

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.

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