Closing Date: 10th February 2018

AIG Asia Pacific Insurance Pte. Ltd.


Customer Care Consultant, Inbound - Contact Center (1 year contract + completion bonus)

Salary: 0.00

Responsibilities

  • Deliver excellent quality service and handle customers’ enquiries and requests efficiently
  • Ability to manage customer’s expectations and take ownership of customer’s requests 
  • Possess strong analytical skills to resolve customers’ problems, complaints and handle feedback
  • Identify cross-sell opportunities and to up-sell company’s products and services proactively during customer interaction
  • Feedback customer’s concerns to Team Manager for service improvement 
  • To update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system
  • Fulfill Call Centre expectations by meeting set KPIs and contribute to expected team performance standard
  • Maintain amicable work relationship with colleagues and business partners
  • To perform additional or overtime duties during operational exigencies when required
  • Assist with ad hoc initiatives / projects when delegated by management


Requirements
  • Minimum GCE ‘O’ level or higher with at least 1 year of experience
  • Fresh Diploma, Higher Nitec, Nitec holders are welcome to apply
  • Exposure to customer-orientated environment and/or call centre experience
  • Knowledge of Call Centre Systems & MS Office
  • Preferably with Certificate in General Insurance
  • Bilingual in English and local second language preferred
  • Strong communication skill and interpersonal skills
  • Good listening skills
  • Expert multi-tasker 
  • Enthusiastic and self-motivated individual, able to work in a fast pace customer focus and dynamic environment
  • Good command of oral and written English