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Closing Date: 4th August 2018
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inCall Systems Pte Ltd
Project Executive

Salary: 0.00

Roles and responsibilities:

  • Coordinate operations between internal and external departments
  • Ensure the timely submission of reports by the reporting team
  • Analyse and monitor trends and reports
  • Propose and implement action plans based on analysed trends
  • Monitor problematic and escalated cases to ensure they are resolved in a timely manner
  • Identify and alert relevant stakeholders of potential escalation of complaints
  • Plan and implement training programmes, as well as review and update training curriculum where necessary


Requirements:

  • Candidate must possess at least a Diploma in any discipline
  • Experience with Contact Centre operations is preferred
  • Must be driven, analytical and detail-oriented
  • Ability to work under pressure and with tight deadlines
  • Excellent written and verbal communication skills
  • Customer-focused, proactive and a team player





 
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