Closing Date: 25th June 2018

THATZ International Pte Ltd
IT Help Desk Technicians

Salary: 0.00

Job Duties:

  1. As part of a team to provide a single point of contact to end-users, you shall provide the first call resolution of ICT related issues through telephone, email or approved social media platform.
  2. To log all the incidents into the call management system.
  3. To escalate any unresolved issue to the next level of support for their attention and further resolution.
  4. To follow up on the progress of all outstanding issues until closure.
  5. Assist in ICT projects and other administrative tasks.

Key objective of this role:

To deliver awesome user experience through excellent yet friendly service disposition ... we call it Thatz Way!

Job Requirements:

  1. Preferably with six months of ICT Helpdesk working experience. Those with at least 1-2 years of relevant experience will be considered for a senior position.
  2. Customer Service training will be preferred.
  3. We provide hands-on training and buddy guidance for all new hires.
  4. Patient and a friendly person with a strong interest in providing Customer Service.
  5. A strong team player.
  6. Willing to perform 12-hour Shift Work.


Compensation Package:

  1. Basic Salary
  2. H&S Insurance Coverage
  3. Annual Leave and Medical Benefits

As a people developer, we embrace Thatz Delight for:

  1. Career progression
  2. Subsidized trainings and certifications
  3. Annual Increment based on performance
  4. Performance rewards
  5. Company events and annual awards
  6. Community and sustainability support

As an advocate for fair employment, we strive to do our best to render objective and merit based considerations for all applications, and we shall communicate with you personally when short-listed. For those who are not short-listed, your profile will be kept for other opportunities where suitable.

Best wishes to your job search!

Feel free to recommend this position to your friend(s) or relative(s) who may meet our needs and be rewarded.

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